Siemens Business Services presents VoIP outsourcing model for the travel industry at the FVW congress
Siemens Business Services is expected to operate and install ready-to-use VoIP systems for travel companies, which will allow for a 20% savings cost.
"The solution is being showcased by Siemens Business Services at the travel sector's FVW Congress in Cologne from September 19 – 21.
Whether it's flight reservations on the internet, hotel inquiries by phone, car rental by fax or special offers for holiday makers – in future travel operators will be able to handle everything via one telephone system as basis for the VoIP solution.
If the dialed number at a travel agent’s is busy, the VoIP application forwards the call automatically through the intranet to the next free number.
If all the agents’ call lines are busy, the caller is forwarded to the next branch of the travel agency. Even marketing campaigns can be tackled faster. An optional CRM application can be linked to the VoIP system for this purpose."
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"The solution is being showcased by Siemens Business Services at the travel sector's FVW Congress in Cologne from September 19 – 21.
Whether it's flight reservations on the internet, hotel inquiries by phone, car rental by fax or special offers for holiday makers – in future travel operators will be able to handle everything via one telephone system as basis for the VoIP solution.
If the dialed number at a travel agent’s is busy, the VoIP application forwards the call automatically through the intranet to the next free number.
If all the agents’ call lines are busy, the caller is forwarded to the next branch of the travel agency. Even marketing campaigns can be tackled faster. An optional CRM application can be linked to the VoIP system for this purpose."
To view the full article click here
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