SMEs embrace hybrid outsourcing
"The IoD found that a "hybrid" approach is now preferred, with a helpdesk retained at the local office and remaining tech functions outsourced to a service provider.
"What is new is this hybrid solution," said the IoD's senior policy adviser for e-business Jim Norton."
Due to user dissapoinment hybrid outsourcing is increasing.
"According to member research by the IoD, over a quarter of SMEs (27 percent) now operate a hybrid IT department, up sharply from just one percent two years ago."
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